COVID-19: Discover Poronui's COVID-19 policies and procedures
Reservation policy & terms of trade

Terms of Trade

These terms of trade apply to all hunting bookings between Poronui and its customers. A customer enters into a contract and is bound by these terms of trade on placing a reservation or “booking” with Poronui.

Reservation Confirmation

To confirm a booking, an initial deposit of USD 1,000 per hunter is required to be paid by the customer. Payment of the initial deposit is confirmation of acceptance of these terms and conditions by the customer. Poronui is under no obligation to place or maintain that booking until the deposit has been paid.

A further instalment of USD 4,000 per hunter (or full payment, in the case where the value of the booking is lower than USD 5,000 per hunter) must be paid to Poronui at least 6 months prior to the scheduled date of arrival at Poronui. The balance of the booked package must be paid to Poronui at least 60 days prior to the scheduled date for arrival at Poronui, to a maximum of USD 10,000 per hunter.

Failure to pay the balances by the due date will be treated as a cancellation by the customer and the held dates will be released.

Any extras e.g. additional package or trophy fees, upgrades, activities and incidentals etc. are payable by the customer prior to departure from Poronui.

Cancellation Policy

If a booking is cancelled at the customer’s request or by reason of the default or other conduct of the customer, a USD100 administration fee per booking will apply, and:

  • If a booking is cancelled within 90 days prior to the date that the customer is scheduled to arrive at Poronui the customer will forfeit the deposit
  • If a booking is cancelled within 60 days prior to the date that the customer is scheduled to arrive at Poronui the customer will forfeit USD2,500 per hunter
  • If a booking is cancelled within 30 days prior to the date that the customer is scheduled to arrive at Poronui the customer will forfeit USD3,500 per hunter
  • If a booked guide day is cancelled for any reason within 14 days of the planned date, the customer will forfeit 100% of the guiding fee. However, the booked guide would be available to guide you in an alternate activity instead.
  • The party making the cancellation is subject to all bank charges

Postponement Policy

If a booking is postponed at the customer’s request the following applies:

  • Postponements prior to 61 days prior to the date that the customer is scheduled to arrive at Poronui are permitted, with no penalty.
  • If a booking is postponed between 30 and 60 days prior to the date that the customer is scheduled to arrive at Poronui, a USD1000 late postponement fee per hunter applies
  • If a booking is postponed within 30 days prior to the date that the customer is scheduled to arrive at Poronui the customer will forfeit USD2,500 per hunter
  • Activities are unable to be postponed within 14 days of the booked activity’s scheduled date. Postponements within 14 days will result in the customer forfeiting 100% of the guiding fee. The booked guide would, however, be available to guide the customer in an alternate activity.

All postponements are subject to the following conditions (subject to availability):

  • The new dates must be within 12 months of the postponed dates
  • A booking may only be postponed once
  • The customer will be charged the relevant rate for the new dates

Cancellation by Poronui

The nature of the business of Poronui means that occasionally a booking can not be honoured. If a booking is cancelled by Poronui (through no fault of the customer), then Poronui will use its best efforts to advise the customer in advance and will refund any deposit and other monies paid to Poronui by the customer. Poronui is only liable to refund the deposit and other monies paid to it by the customer and accepts no liability nor is it responsible for paying for any other costs, expenses or losses suffered or incurred by the customer or any other person by reason of Poronui cancelling the booking and whether such costs, expenses or losses are directly or indirectly related to such cancellation. By way of example but not limitation, customer costs for airfares, insurance, or other accommodation will not be met by Poronui.

COVID-19 

New Zealand Government regulations are subject to change and Poronui’s policies may be updated to cover any changes to Government requirements and recommendations.

Guests are recommended to seek advice from their travel and insurance agents on the best cover for their protection pre-, during- and post-stay. Guests are responsible for their own accommodation and travel arrangements in the event they are unable to travel home after their booked stay at Poronui.

Travel Insurance

We strongly recommend full travel insurance, including trip cancellation and interruption, baggage protection, medical expenses, accidental death and dismemberment, emergency evacuation and repatriation, and emergency assistance service. There are a number of reputable vacation insurance companies.

Payment

Prices are inclusive of a 15% Goods and Services Tax.

Poronui accepts – Direct transfer and credit cards (Visa, MasterCard or AMEX).
Note there is a 2.3% fee for payment by credit card.  Credit card fees are non-refundable in the event of a cancellation, for any reason.
We do not accept international currency, checks/cheques, Diners Club or Discover credit cards.

In the event of an outstanding account, the customer shall pay interest on outstanding balances at 2% per month from the due date of payment to the date on which the amount is paid.

The customer shall pay or reimburse all costs/and or expenses incurred by Poronui in instructing our Collection Agencies to recover any amount overdue for payment.

Get In Touch

Want to ask a question about Poronui, personalise your vacation with bespoke itinerary options or find out about available dates? We would love to hear from you!

Simply fill in your name and contact email address with a short message and we will get back to you.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.