Reservation policy & terms of trade

Terms of Trade

These terms of trade apply to all dealings between Poronui and its customers. A customer enters into a contract and is bound by these terms of trade on placing a reservation or “booking” with Poronui.

Reservation Confirmation

To confirm a booking a deposit of 25% of the accommodation fee and guide fee is required to be paid by the customer. Payment of the deposit is confirmation of acceptance of these terms and conditions by the customer. Poronui is under no obligation to place or maintain that booking until the deposit has been paid.

The balance of the accommodation fee and guiding fee must be paid to Poronui at least 60 days prior to the scheduled date for arrival at Poronui.

Any extras e.g. licences, helicopter charges, access fees etc. are payable by the customer prior to departure from Poronui.

Cancellation Policy

If a booking is cancelled at the customer’s request or by reason of the default or other conduct of the customer:

  • If a booking is cancelled within 90 days prior to the date that the customer is scheduled to arrive at Poronui the customer will forfeit the deposit
  • If a booking is cancelled within 60 days prior to the date that the customer is scheduled to arrive at Poronui the customer will forfeit 100% of the accommodation fee
  • If a booking is cancelled within 30 days prior to the date that the customer is scheduled to arrive at Poronui the customer will forfeit 100% of the accommodation fee, 100% of the guiding fee and 40% of the trophy fee

Postponement Policy

If a booking is postponed at the customer’s request the following applies:

  • If a booking is postponed within 60 days prior to the date that the customer is scheduled to arrive at Poronui, Poronui will roll the booking over to the new date (subject to availability).
  • The new dates must be within 12 months of the postponed dates.
  • A booking may only be postponed once
  • The customer will be charged the relevant rate for the new dates.
  • If a booking is postponed within 30 days prior to the date that the customer is scheduled to arrive at Poronui the customer will forfeit 100% of the accommodation fee, 100% of the guiding fee and 25% of the trophy fee.

Cancellation by Poronui

The nature of the business of Poronui means that not all bookings can be honored. If a booking is cancelled by Poronui (through no fault of the customer), then Poronui will use its best efforts to advise the customer in advance and will refund any deposit and other monies paid to Poronui by the customer. Poronui is only liable to refund the deposit and other monies paid to it by the customer and accepts no liability nor is it responsible for paying for any other costs, expenses or losses suffered or incurred by the customer or any other person by reason of Poronui cancelling the booking and whether such costs, expenses or losses are directly or indirectly related to such cancellation. By way of example but not limitation, customer costs for airfares, insurance, or other accommodation will not be met by Poronui.

COVID-19 Considerations

If NZ border restrictions or regional travel restrictions make it impossible for guests to take up their booked accommodation, we have added the following conditions:

  • If borders are closed, or restrictions applied within 30 days prior to the date that a customer is scheduled to arrive at Poronui, Poronui will, without penalty, roll the booking over to New Dates (subject to availability), or provide a full refund of the deposit.
    • The new dates must be within 12 months of the postponed dates
    • A booking may only be rolled over once
    • The customer will be charged the relevant rate for the new dates
  • The challenge of operating within a COVID-19 environment means that a minimum level of occupancy is required for Poronui to proceed with bookings. If forecast occupancy falls short of minimum levels required (or other bookings are cancelled due to travel restrictions), Poronui will use its best endeavours to advise the customer as early as possible, with an aim of providing a minimum of 14 days’ notice prior to their arrival date. In the unfortunate event this occurs, guests will be offered an alternative date, or a full refund.

Travel Insurance

Replacing an existing booking at the last minute is often difficult for Poronui. Therefore, we strongly recommend full travel insurance, including trip cancellation and interruption, baggage protection, medical expenses, accidental death and dismemberment, emergency evacuation and repatriation, and emergency assistance service. There are a number of reputable vacation insurance companies.

Payment

Prices are inclusive of a 15% Goods and Services Tax.

Poronui accepts – Cash, Cheques and Credit Cards (Visa or MasterCard). Note there is a surcharge for payment by credit card of 2.3%.
We do not accept American Express, Diners Club or Discover credit cards.

In the event of an outstanding account the customer shall pay interest on outstanding balances at 2% per month from the due date of payment to the date on which the amount is paid.

The customer shall pay or reimburse all costs/and or expenses incurred by Poronui in instructing our Collection Agencies to recover any amount overdue for payment.

Get In Touch

Want to ask a question about Poronui, personalise your vacation with bespoke itinerary options or find out about available dates? We would love to hear from you!

Simply fill in your name and contact email address with a short message and we will get back to you.






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