Frequently Asked Questions
Answers to some of the questions we are most frequently asked are listed below. If you are looking for our reservation policy, please click here.
If the information you’re looking for is not found here, please contact us with your inquiry and we will get back to you immediately.
What form of payment do you accept?
We accept personal and bank checks, telegraphic transfers, cash, travellers checks and Visa and MasterCard. If using Visa or MasterCard please advise your credit card company that you are travelling overseas in advance of leaving the USA.
Can I upgrade my trophy when I get there?
All packages can be upgraded by paying the difference between the stag identified in the package and a larger trophy. Additional stags not already included in your package are charged at the normal rate.
What is the time difference?
Los Angeles is 19 hours behind New Zealand time (except during daylight saving hours). It is currently . Check the current time difference and compare your time zone with Pacific / Auckland here. Remember when you fly to New Zealand you lose a day - so when booking flights make sure you allow two days to get to New Zealand. Of course on the trip home it is the opposite, so you normally get back the same day the flight leaves from New Zealand.
What communications are available?
Telephone and WIFI access is available at all our lodges. Mobile coverage is not available at the Lodges but is available most places in New Zealand. Set up a global roaming or similar plan with your mobile phone company before you leave the US to minimize costs.
What is the electricity in New Zealand?
Power in New Zealand is 240V. We have adapters at the Lodges for guests to use.
What about my taxidermy requirements?
We work with the leading taxidermists in New Zealand. Expediting and/or mounting of your trophies can be easily arranged. Charges for these services are additional.
What are your insurance recommendations?
We recommend current medical and travel insurance including trip cancellation insurance. New Zealand does have a comprehensive public accident and rehabilitation cover which applies to residents and visitors to New Zealand.